By Belize Live News Staff: Fusion CX, a leading global provider of customer experience (CX) solutions, announced today a strategic investment in RCCbpo, a prominent outsourcing services provider headquartered in Belize. This move is set to expand Fusion CX’s international footprint and enhance its ability to deliver exceptional CX services to clients worldwide.
The partnership will leverage RCCbpo’s expertise and regional insights to bolster Fusion CX’s offerings, enabling the company to provide innovative and culturally sensitive customer service solutions across various markets.
“Joining forces with a global CX solutions provider like Fusion CX will allow us to enhance our service portfolio in international markets and enjoy organic growth,” said Nubia Ramirez, Co-Founder and CEO of RCCbpo.
Pankaj Dhanuka, Co-founder, CEO, and Director of Fusion CX, echoed this sentiment, stating, “The integration of RCCbpo epitomizes our commitment to expanding our reach while delivering innovative customer service solutions.”
Belize’s native English and Spanish proficiency, competitive pricing, and favorable time zones make it an attractive location for companies seeking nearshore solutions. The addition of Belize to Fusion CX’s delivery locations will further strengthen its global network.
“Our clients will greatly benefit from this partnership’s advanced technologies and resources,” noted David Long, Executive Vice President of RCCbpo.
This strategic investment represents a key step forward for both Fusion CX and RCCbpo, underscoring the increasing prominence of Belize’s call center industry in the global market.
